FAQ’sQ Will my booking information or enquiry be secure?
We comply with the EU General Data Protection Regulations and the UK Data Protection Regulations (May 2018), any information you send to us will be dealt with confidentially and will not be misused or shared with any third parties. Our website is a secure website and has a SSL certificate (signified with a green padlock as a security quality symbol).This link ensures that all data passed between the web server and browsers remain private and integral.(If using any website please look for this symbol as unlike our website not all of our competitors websites have this security)
Q What do I need to do to secure a booking?
A Any application for a booking needs a deposit; this has to be received before a booking can be confirmed. Please note that all that we ask to secure your booking is a sum of £99 deposit per each full booking no matter how many cars you book. Any verbal or written booking application will only hold a booking for a maximum of 14 days, giving the applicant time to secure the booking by forwarding a deposit within this timeframe. Deposits made for a booking will be non-refundable.
Q What happens if I book a winter wedding and it snows or the weather is so bad you can’t get to us?
A We have been in business for over 7 years years and this has never happened. Cars are maintained to high standards by Morris Minor specialists, in the unlikely event of any unforeseen circumstances such as a breakdown, bad weather (for example if a winter wedding is booked) or poor traffic conditions prior to or during your event, Regent Classics will if possible provide a substitute car or provide a full refund should the journey not be completed. Please note for your reassurance that we will always strive to overcome such occurrences to the very best of our ability. We always plan timings to allow comfortable scheduling (based upon the customers details given to us) on the day.
Q How many people do the cars carry?
A All of our cars carry 4 – consisting of a driver and 3 passengers. Access to the rear seats is easy and if your dress has an exceptionally long “train” we can take the front seat out allowing room stretching the full length of the car. If children who need child or booster seats are to be included this should be stated at the time of booking in order that seating arrangements can be made
If there are any other questions please do not hesitate to contact us by email or phone , or using the contact us arrangement on our booking form contact us webpage.
Q What area do you cover?
A We cover all of the North West. Our normal area of work is a 40 mile radius from where we are based, the prices we charge are detailed upon our webpage, for this area there are no extra charges. We do still go beyond this radius of work however, but there will be a very small additional mileage charge . Please enquire via our contacts page or via our email or just ring us and we can give you better details.
Q Is it possible for one car to do more than one run to the church.
A Yes it is possible if the runs are close to the church and there are not too many of them. However experience has shown that wherever possible sufficient cars should be booked to make the event the success it should be. There is a lot going on on your special day and timings are very important, we put a lot of work into providing you with a schedule which reflects your needs on the day. For this reason we have started to put heavy reductions on multiple car bookings so that the service not only provides good value for money , but also gives flexible alternatives for customers. See our last page which is entitled contact us and costs, please don't hesitate to ask any questions .